VIP Travel Club (BN  21058519 ) - Privacy Policy

VIP Travel Club Privacy Policy intended to show how VIP Travel Club complies with the Australian Privacy Act and the Privacy Principles.

Collection of Information by VIP Travel Club

VIP Travel Club collects personal information in order to carry on and operator its business as a discount holiday membership. This information is stored on our data base. The main purpose of collecting personal information is to manage our data base, distribution of our product, providing quality service, marketing our services and communicating with our Members.

Where practical it is the policy of VIP Travel Club to collect the information from the individual concerned. VIP Travel Club may collect information about personal preferences to assist in its marketing benefits of accommodation/services to its members.
Collection, maintenance and disclosure of certain personal information is governed by the Privacy Act and other legislation.

To whom do we disclose personal information?

From time to time we may disclose personal information concerning reservations and members identification to the individual hotel, motel and resort properties within our marketing portfolio. Those properties may have their own privacy policies that differ from VIP Travel Club.

Other parties to whom VIP Travel Club may disclose personal information include:

(a) Related parties and corporate affiliates;
(b) Regulatory authorities and law enforcement agencies to assist in any lawful investigation and if required or authorised by law;
(c) A purchaser or potential purchaser of the assets of VIP Travel Club in the event of a sale of all or part of VIP Travel Club business operations;
(d) Any other parties as authorised by law.

From time to time VIP Travel Club engages service providers in its business to perform specific services on our behalf. These service providers include consultants, legal representatives, travel agents database managers and marketing organisations. In order for them to provide services to VIP Travel Club it is sometimes necessary for them to have access to the personal information held by VIP Travel Club. However, these service providers are only permitted to use this information for purposes authorised by VIP Travel Club and must comply with the requirements of the Privacy Act and with our Privacy Policy.

How is Information collected?

Personal information is collected through a few different channels, including telemarketing, our affiliate websites, data cookies, renewal of a membership, the internet, applying to become a member of various programs run by VIP Travel Club, referrals, through a competition. Occasionally personal information is collected through a questionnaire or survey.
The purpose for collecting the information will normally be obvious at the time, such as for the purchasing of our Membership Card, providing better customer service.

Use of Cookies on our website

Like many other commercial websites, VIP Travel Club may employ a standard technology called a "cookie" to collect information about how the Site is used including data such as pages visited and inferred preferences, as well as aggregate Site data. "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes.

Cookies can store a user's ID and password, personalise home pages and identify which parts of a site have been visited or keep track of previous selections or purchases. In this way, cookies can enhance the user's visit.

Other companies, which place advertising or links on the Site, may collect information about you when you view or click on their advertising or content through the use of cookies. Due to the technical operation of the Internet, VIP Travel Club cannot control this collection of information and accepts no responsibility for this collection, use or disclosure. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.

If visitors do not want the benefits of these cookies they can set their browser to reject the cookies. Visitors should consult the instructions for their particular browser on how to do this. However, visitors should understand that rejecting cookies might affect their ability to perform certain functions on our websites and our ability to recognise their browser from one visit to the next.

Related third parties and affiliates business,

VIP Travel Club engages affiliate accommodation/services via links on it websites to perform services for its members or some one using some ones membership. You will need to check their Privacy Policy and Terms of Use.

Similarly, there may be links that will let you leave the Site. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this Privacy Policy. VIP Travel Club takes no responsibility for any privacy policies or practices of any web sites accessible from the Site, whether or not such practices conform to privacy policies of those sites.

Maintenance of the Quality of Information

VIP Travel Club will take reasonable steps to ensure that the personal information it collects and uses is accurate, complete and up to date.
If at any time you wish to review information that VIP Travel Club holds concerning you, please contact the Privacy Officer.
It is the policy of VIP Travel Club, from time to time, to delete or de-identify information about you when it is no longer needed or no longer a legal requirement for the information to be kept.

Security of Information

VIP Travel Club endeavors to ensure the security of all of the personal information that is on its information systems and in its possession. We restrict access to this information to those employees who need it in the course of their employment. We also use passwords and security access IDs to restrict access of confidential and personal information.

Access to and Correction of Personal Information

You can contact the Privacy Officer if you would like details of personal information which VIP Travel Club may hold about you or if you would like to correct or update that information. To ensure that we do not disclose personal information to the wrong person, we may request evidence of identity or a written request. To contact the Privacy Officer you should use either email: info@viptravelclub.com.au or contact the Privacy Officer on (07) 3263 4919.

Information to Customers

VIP Travel Club may, from time to time, send to its customer information about promotions or special deals.

Complaints from Customers

To ensure that VIP Travel Club gives their members the best that we can we offer. Any feedback from our members is welcome.
You will need to write to us via email at info@viptravelclub.com.au.

Changes to the Privacy Statement of VIP Travel Club

This policy is dated ………………….. VIP Travel Club reserves the right to modify or amend this statement at any time and will provide an update of the policy on our Web Site if it has been changed. If you have any further questions about our privacy practices, please contact our Privacy Officer. This Policy only applies to this website and does not apply to any websites from which you may have linked to this website or to any website to which you may link from this website.